Info & terms

Booking and confirmation

The request you send through the website, WhatsApp or email is an enquiry. Your booking is confirmed once Imad replies and you agree on the program, date and price.

A deposit may be requested to confirm some trips, especially multi-day treks and large groups. The amount and payment method are agreed at confirmation.

Cancellation and changes

Cancellation and change terms are set when your booking is confirmed and sent to you in writing by WhatsApp or email.

If you need to cancel or postpone, tell Imad as early as possible; it makes finding a solution or another date easier.

Weather and safety

The guide checks the forecast before every hike. If conditions are dangerous, the hike is postponed or the trail changed, and we offer you a new date or another trail.

On the trail, the guide's decisions concern the safety of the whole group: the pace, the breaks, and turning back before the summit if needed.

Fitness and health

Each trail's difficulty and approximate duration are shown on its page. Choose one that matches your fitness, or ask Imad if you're not sure.

Before the hike, tell Imad about any injury or health condition that could affect your walking. This stays between you.

Children and families

Easy trails suit families; distance and pace are agreed according to the children's ages.

Children remain the responsibility of their parents throughout the trip.

Insurance

We recommend every participant has personal insurance covering outdoor sports, especially for long trips and hard trails.

Gear

Good hiking shoes, enough water, and a warm, waterproof layer are essential in every season. The full list is on the page Get ready.

Photos

Photos may be taken during the hike and posted on Instagram. If you'd rather not appear in them, tell Imad before you set off.

Personal data

The information you send through the booking form (name, phone, email, trip details) goes straight to Imad's mailbox contact@randonnee.ma, and is not stored in a database on the website.

It is used only to reply to your request and organise the trip, and is never passed on to anyone else. You can ask for it to be deleted at any time by email.

The website uses Google Analytics to measure visits and the most-read pages in aggregate, without identifying you.